Refund policy

Return & Refund Policy

At kjcart, we take utmost care to deliver high-quality products to you. Since we deal in prepaid orders, please carefully read our Return and Refund terms below before making a purchase.

1. Eligibility for Return / Replacement

Returns or replacements are ONLY accepted under the following two conditions:

  • The product delivered is damaged or defective.

  • The product delivered is wrong (different item/variant received than what was ordered).

⚠️ Note: Returns/Refunds are NOT applicable for personal preference issues, minor color variations, or change of mind.

2. Mandatory Unboxing Video Requirement

To claim a return or replacement for a damaged or wrong product:

  • A continuous, unedited 360-degree Unboxing Video from the start (showing the package label and sealed outer packaging) to the opening of the product is MANDATORY.

  • Without a clear, uncut unboxing video, no return, replacement, or refund requests will be accepted under any circumstances.

3. Return Timeframe (Strict 24-Hour Rule)

  • You must report any damage or incorrect product within 24 hours of delivery.

  • Requests raised after 24 hours of successful delivery will not be entertained.

4. How to Raise a Return Request

If you received a damaged or wrong item, please follow these steps within 24 hours:

  1. Contact us via Email with your Order ID.

  2. Attach the unboxing video and photos of the defective/wrong product.

  3. Our team will verify your claim within 24–48 hours and guide you on the next steps (pickup or replacement dispatch).

5. Refund Policy

  • Once your return request is verified and approved, refunds will be initiated to your original payment method (Bank Account / UPI) within 5–7 business days.

  • If a replacement is available, we will re-ship the correct item to you at no extra cost.

6. Contact Us for Returns

  • Email: kjcartofficial@gmail.com

  • Support Hours: Monday to Saturday (10:00 AM – 6:00 PM)